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#MATTERMOST LOGIN FULL#
#MATTERMOST LOGIN SOFTWARE#

Experience discovering key goals and steering customer stakeholders with account success plans.

Deep experience with Salesforce, Outreach and Looker.

Above average technical knowledge (Cloud technologies, Enterprise security, SAML, SSO, Mobile apps).

Strong knowledge of the DevOps market and ecosystem.

Understanding of Open Source apps and their monetization.

Proven track record of successfully developing and managing customer relationships, including executive relationships within client organizations.

Fluent in English, German French (this is a must).

Track accounts to identify churn or contraction risk, work actively to improve customer health and retention, and escalate as appropriate.

Identify and execute on account and contract expansion strategies, working closely with Sales to close net new revenue.

Renew customer subscriptions in the enterprise segment and achieve the renewal rate objectives.

Advocate for customer needs with internal stakeholders.

Maintain a deep understanding of the product in order to educate customers on the most relevant features or functionality that support their strategic needs.

Partner with Customer Success Engineering to ensure a smooth onboarding experience that s aligned with Customer needs and internal processes, and clarifies specific integrations, plug-ins and custom integration requests.

Own the customer journey, align on value-driven success factors and metrics to help drive adoption, account stickiness and usage in their organization.

Understand the organizational structure of our customers, balance curiosity and empathy in order to identify areas that present a deep strategic partnership in order to help customer s leverage the full value of our software.Develop strategic relationships with Mattermost customers to deliver maximum value for the Customer and Mattermost.Represent the Voice of the Customer internally and own the core relationship with the Enterprise segment in Europe.Working closely with internal stakeholders (Enterprise reps, Customer Engineer, Marketing, RD), this role will cover AMER/APAC.

Focusing on the enterprise market segment, this role is responsible for building relationships with Mattermost's largest customers in North America and APAC, and ensuring a successful customer journey and great user experience. Mattermost is seeking an innovative, client-obsessed Customer Success Manager to help customers drive maximum value from their Mattermost investment. If these values match who you are, we hope you'll learn more about working at Mattermost and apply! We value high impact work, ownership, self-awareness and being focused on customer success. The company serves over 800 customers, including European Parliament, NASA, Nasdaq, Samsung, SAP, United States Air Force and Wealthfront, and is backed by world-class investors including Battery Ventures, Redpoint, S28 Capital, YC Continuity.

Hundreds of thousands of developers around the globe trust Mattermost to increase their productivity by bringing together team communication, task and project management, and workflow orchestration into a unified platform for agile software development.įounded in 2016, Mattermost s open source platform powers over 800,000 workspaces worldwide with the support of over 4,000 contributors from across the developer community.

Mattermost is an open source platform for secure collaboration across the entire software development lifecycle.

#MATTERMOST LOGIN FULL#

#MATTERMOST LOGIN SOFTWARE#